Frequently Asked Questions

New Yifa Group manufactures a comprehensive range of hygiene products including:

• Adult Diapers - Premium adult incontinence products
• Baby Diapers - Comfortable and absorbent baby diapers
• Diaper Pants - Pull-up style diapers for active individuals
• Underpads - Bed and chair protection pads
• Wet Wipes - Various wet wipe products for personal care
• Functional Wet Wipes - Specialized formulations
• Cotton Tissue - Soft and absorbent tissues
• Medical Masks - 3D masks and surgical masks
• Biodegradable Products - Eco-friendly options
• Dry Wipes - Non-woven dry cleaning products

Yes, we provide samples for quality evaluation. Sample costs vary depending on the product type and specifications. Sample shipping costs are borne by the buyer. For OEM orders, we can provide samples within 7-10 days after confirming specifications. Contact our sales team to request samples.

Absolutely! We specialize in private label manufacturing. We can produce products under your brand name with your custom packaging design. Our team will work with you to create unique packaging that meets your brand requirements and market preferences.

Our products typically have a shelf life of 2-3 years from the manufacturing date, depending on the product type and storage conditions. Wet wipes and masks have a shelf life of 2 years. Please store products in a cool, dry place away from direct sunlight.

Yes, we offer complete OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services:

• OEM Services: We manufacture products under your brand with your specifications
• ODM Services: We provide custom product design, development, and manufacturing from scratch
• Custom Formulations: We can develop unique formulations for wet wipes and other products
• Packaging Design: Our team creates custom packaging solutions

MOQ varies by product type:

• Standard Products: MOQ starts at 5,000 pieces per SKU
• OEM Orders: MOQ typically starts at 10,000 pieces per SKU
• Custom ODM Products: MOQ may range from 20,000-50,000 pieces depending on complexity
• Custom Formulations: Higher MOQ applies for unique formulations

Please contact our sales team for specific product MOQ requirements.

Production lead times vary based on order size and customization level:

• Standard Products: 15-20 days
• OEM Orders: 25-35 days after sample approval
• Custom ODM Products: 45-60 days (includes development time)
• Rush Orders: Available with additional fees (subject to production capacity)

Yes, we have a professional design team that can help with:

• Custom logo and brand design
• Packaging artwork design
• Label compliance with local regulations
• Multi-language packaging options
• Retail-ready packaging solutions

We offer flexible payment terms:

• New Customers: 30% deposit, 70% balance before shipment
• Regular Customers: L/C at sight or T/T 30/70 terms
• Bulk Orders: Flexible payment plans available
• Currency: USD, EUR, CNY accepted

Yes, we ship to over 55 countries worldwide. Our products are exported globally across:

• Europe (EU countries, UK, Russia)
• North America (USA, Canada)
• South America (Brazil, Chile, Peru)
• Asia (Southeast Asia, Middle East, Central Asia)
• Africa (South Africa, Nigeria)
• Oceania (Australia, New Zealand)

We offer multiple shipping options:

• Sea Freight: Cost-effective for bulk orders (FCL/LCL)
• Air Freight: Faster delivery for urgent orders
• Express (DHL/FedEx/UPS): Door-to-door service for samples and small orders
• Rail Freight: Available for European destinations (China Railway Express)

We support various Incoterms:

• FOB (Free on Board): We deliver goods to the port
• CIF (Cost, Insurance, Freight): We cover shipping and insurance
• DDP (Delivered Duty Paid): We handle all import procedures
• EXW (Ex Works): Buyer picks up from our factory

We take multiple measures to ensure product safety:

• Professional packaging with moisture barriers
• Palletization for easy handling
• Full container loading (FCL) when possible to minimize damage
• Marine insurance coverage
• Quality inspection before loading
• GPS tracking for shipments

We hold over 40 international certifications including:

Yes, our products comply with EU regulations:

• CE Marking: All applicable products carry CE marking
• REACH Compliance: Products meet REACH chemical regulations
• EU GMP: Manufacturing follows EU Good Manufacturing Practices
• Packaging Regulations: Compliant with EU packaging and labeling requirements

Yes, we can provide the following documents:

• Certificate copies (PDF/Original)
• Test reports
• Factory audit reports (BSCI, SEDEX, etc.)
• Product specifications
• Material safety data sheets (MSDS)
• Analysis certificates (COA)
• Free sale certificates
• Certificate of Origin

Yes, we welcome clients to visit our factory. Our facilities include:

• 46 acres of production base
• 233,000 sqm production workshops
• 100,000-level purification workshops
• 60 automated production lines
• R&D center (1,200 sqm)

Please schedule your visit at least 7 days in advance. We can arrange airport pickup and accommodation assistance.